Q&A

The Junkluggers of Central VA Q&A

How do you charge?

We charge based on volume or the amount of space your items take up in our large 16 cubic yard container truck. Before every job we set up an appointment time thats convenient for you. Out of respect for your time, we guarantee a 2-hour arrival window so youre not waiting around all day for our arrival. We provide a courtesy call 20-30 minutes prior to arrival. When our trained and insured Luggers get to your location they will provide you with an estimate before any work is begun. If you like the price we are prepared to do the job right then and there. If for any reason you don't like the price, there is no cost or obligation and you can simply say "thanks, but no thanks" and our Luggers will move onto their next appointment. No cost to you. Our Price Assurance Guarantee means that we will never exceed our initial estimate unless you add additional items for removal after the original price was quoted.

What is your minimum charge?

We have a $95 minimum charge to send 2 of our trained, professional Luggers to your location. This covers wages for both men, fuel, vehicle wear & tear, vehicle and liability insurance and the general cost of overhead to run a business. That minimum fee would cover 1-piece the size of a coffee table or chair for example.

Are there items that you won't (can't) take or remove?

We take pretty much anything except for hazardous chemicals. This includes gas, oil & fuel products, cleaning & disinfecting materials, pressurized items and poisonous substances. We will, however, box these kinds of items up and place them neatly by the door or in your personal vehicle for you to dispose of responsibly.

Besides junk removal, are there other services that you provide?

Yes! JunkLuggers of Central VA performs a variety of services for their clients. Since we are trained and adept at moving heavy objects carefully throughout homes and offices, we are frequently called upon for small moving jobs (a few items up to maybe a 1 BR apartment), delivery of items from retail stores to a customer's home, moving a few select items from a storage unit to another location, moving large, heavy items within the home (from one room to another) and even bringing Christmas decorations down from the attic.

In times of need, you will even find us out in the community doing storm damage cleanup, clearing fallen debris and anything else where strong backs and heavy equipment are needed.

How and when is payment made? Do your Luggers accept gratuity?

JunkLuggers is committed to 100% client satisfaction! Once the job has been completed to your expectations AND you are 100% satisfied with the quality of our service, then we accept payment at job's end. We accept all major credit cards and checks for payment. An electronic receipt is generated as soon as payment is processed. 

Our Luggers work hard to provide a 5-Star customer experience on every job. If you feel that you wish to leave a gratuity to show your appreciation for a job well done you may certainly do so. It's not expected, but it's always appreciated. You may do so in cash or in the appropriate space on our electronic payment system via your credit card.

Is there a discount for curbside pickup (having your item outside at the end of the driveway for us to swing by and pickup between 8am-5pm on a scheduled date)?

Yes! Typically you can save 20-30% (off our regular price) by placing your items outside in a pile ready for our team to pickup on a given day. You would need to schedule this service by calling 804.299.3814. It's as simple as providing a name, address, email and description (and pictures are always helpful) of items to be picked up. We will also need a credit card to put on file and a phone number to contact you the day of the pickup. A price will be provided before anything is removed from the premises. No obligation!

Will you bring items down from 2nd or 3rd floors or even attics?

Yes! Please don't go out of your way to bring items downstairs. We will remove items from wherever they lay. We specialize in attic, basement and garage/barn/outbuildings cleanouts! Your onsite crew will advise you, before any work is begun, whether or not there may be any applicable surcharges for carrying distance, number of floors/stairways that will have to be addressed to complete the job. 

our service area

We serve the following areas

Our Location:

The Junkluggers of Central VA
12104 Washington Hwy #7
Ashland, VA 23005
1-804-376-8558