We did a bedroom cleanout for an elderly lady. She called and booked an appointment with us 2 days ahead of time. We answered and gave her the layout on why she should choose us versus our competitors because of our "Four Green Gurantees" that make the JunkLuggers. The First green gurantee is a 2-hour arrival window which is for respect out of the customer's time and not to keep them waiting all day wondering where we are. The Second Green Gurantee is to donate any donateable items to our local charities around the Richmond area. If any of the items are able to be donated, then the customer will recieve a tax deductible reciept from that charity. The Third Green Gurantee is our price assurance gurantee. Which means once we give you an estimate, we won't ever overexceed our estimate. Our Fourth Green gurantee is that we won't leave till you are 100% satisfied with our job performance!!!!